Last updated: June 2026
The creation of this text was AI-assisted. We do not use AI for text generation unless specified like this.
The controller responsible for processing personal data on this website is the operator identified in the website’s Imprint (“Impressum”).
For contact details, please refer to the Imprint available on this website.
We take the protection of your personal data seriously. Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
Personal data means any information relating to an identified or identifiable natural person.
Depending on how you interact with our website or services, we may collect:
We do not intentionally collect special categories of personal data.
When placing an order through our online shop, we process your personal data for the purpose of:
The legal basis is Article 6(1)(b) GDPR (performance of a contract) and Article 6(1)(c) GDPR (legal obligations).
When you submit a device for repair, we process the information necessary to perform the requested repair.
This may include:
While performing repairs, technicians may incidentally become aware of personal data stored on your device.
We do not intentionally access personal files unless necessary to diagnose or verify the requested repair.
Customers are strongly encouraged to back up and remove personal data before shipping a device.
Where a storage upgrade or replacement service has been ordered, the original storage device may need to be erased or replaced. This is communicated as part of the service description.
Customers are responsible for creating backups before sending devices for service.
The legal basis for this processing is Article 6(1)(b) GDPR.
Payments are processed by our payment providers.
Depending on the selected payment method, your payment information is processed by:
Available payment methods may include:
We do not receive or store complete payment card information.
Payment providers process personal data under their own privacy policies.
Legal basis: Article 6(1)(b) GDPR.
To deliver your orders or return repaired devices, we share the necessary shipping information with logistics providers.
Depending on destination and service, these may include:
International shipments may be arranged through Transglobal Express GmbH, which coordinates transport with the relevant carrier.
Only the data necessary to deliver your shipment is shared.
Legal basis: Article 6(1)(b) GDPR.
We use Plausible Analytics to understand how visitors use our website.
Plausible is configured to operate without cookies and without identifying individual visitors.
The collected information is aggregated and used solely to improve the website.
Where no personal data is processed or where processing is based on our legitimate interest, the legal basis is Article 6(1)(f) GDPR.
If you subscribe to our newsletter, we process your email address to send announcements, product updates, and other information relating to our services.
Subscription requires your consent.
You may unsubscribe at any time using the unsubscribe link contained in every newsletter or by contacting us.
Legal basis: Article 6(1)(a) GDPR.
When contacting us by email, we process the information you provide to respond to your enquiry.
Legal basis:
Our website is hosted using services provided by Cloudflare.
Cloudflare may process technical information such as IP addresses and connection metadata to provide website hosting, security, and content delivery services.
Processing is based on our legitimate interest in providing a secure and reliable website (Article 6(1)(f) GDPR).
We retain personal data only for as long as necessary for the purposes for which it was collected.
Accounting and tax records are retained for the periods required by applicable law.
Repair correspondence and order information may be retained where necessary to provide warranty services, resolve disputes, or comply with legal obligations.
Personal data may be shared with:
Personal data is never sold to third parties.
Some service providers may process personal data outside the European Economic Area.
Where this occurs, appropriate safeguards are implemented in accordance with Chapter V GDPR, such as Standard Contractual Clauses or an adequacy decision by the European Commission.
Under the GDPR, you have the right to:
You also have the right to lodge a complaint with your competent supervisory authority.
We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or our processing activities.
The latest version will always be published on this website.