Last updated: June 2026
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We ship products and return repaired devices to customers worldwide wherever reasonably possible. Shipping methods and carriers are selected based on the destination, package size, and service availability.
Available shipping options and costs are displayed during checkout.
Most of our products are manufactured or prepared to order.
The current processing time for each product is displayed on the respective product page. Please refer to the product listing for the most up-to-date estimate before placing your order.
For mail-in repairs, turnaround times depend on the type of repair, parts availability, and current workload. Any estimated turnaround begins once your device has been received and inspected.
Depending on the destination and selected shipping service, shipments may be handled by one or more of the following carriers:
For certain international destinations, shipments may be arranged through Transglobal Express GmbH, which coordinates transport using suitable delivery partners.
Carrier availability varies depending on the destination.
Shipping costs are calculated during checkout based on the destination, package size, weight, and selected shipping method.
Unless otherwise stated, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.
International shipments may be subject to customs clearance procedures that are outside our control.
Estimated delivery times provided by shipping carriers are not guaranteed and may vary due to customs processing, local delivery services, weather conditions, or other unforeseen circumstances.
Where available, tracking information will be provided after your order or repaired device has been dispatched.
Tracking information is supplied by the shipping carrier and may not update immediately.
Before sending a device for repair, customers are responsible for:
Customers are encouraged to use a tracked and appropriately insured shipping service when sending devices for repair.
Once the repair has been completed and any outstanding payment has been received, the repaired device will be shipped to the return address provided by the customer.
If your package arrives visibly damaged, please retain the packaging where possible and contact us promptly so we can assist in resolving the issue.
Customers are responsible for providing accurate shipping information.
If a shipment is returned because the provided address was incorrect or incomplete, additional shipping charges may apply before the shipment can be resent.
If a shipment is refused by the customer or returned because it was not collected, any additional shipping, return shipping, customs, or handling costs incurred may be deducted from any refund where permitted by applicable law.
If you have any questions regarding shipping, delivery, or the status of your order or repair, please contact us using the contact details provided in our Imprint.